Contact us

Effective Date: April 21, 2024

We’re here to help! At Cruxs, we value your questions, feedback, and concerns. This Contact Policy explains how you can reach us and how we handle communications.

How to Contact Us

You can contact us through the following methods:

  • Email: Support@cruxs.ca

  • Chat with us through Chat option on our website

  • Contact Form: Available on our Contact Us page

We strive to respond to all inquiries within 24 Hours.

Hours of Operation

Our customer support team is available during the following hours:

Monday–Saturday: 9:00 AM – 5:00 PM (PST)
Sunday: Closed

What We Can Help With

Please feel free to reach out regarding:

  • Product questions or recommendations

  • Order status or shipping issues

  • Returns, exchanges, or refunds

  • Feedback, suggestions, or complaints

For urgent matters, please mention "URGENT" in the subject line of your email.

Response Times

We aim to reply to all standard inquiries within 1–2 business days. During peak seasons, response times may be slightly delayed.

Privacy of Your Information

All communications with us are handled in accordance with our [Privacy Policy]. We do not share or sell your personal information.